How can i claim a refund for the Power of Attorney registration fees?

Claim a Power of Attorney refund.

You can get part of your registration fee refunded if you applied to register your Lasting Power of Attorney from 1st April 2013 to 31st March 2017.

Bear in mind that these refunds only apply to Lasting Power of Attorney and Enduring Power of Attorney. There is a deadline for a refund to be made, you must claim your Lasting Power of Attorney refund before 1st February 2021.

(You can only apply for the refund if the Lasting Power of Attorney forms were made in England or Wales)

But who can claim a refund?

You may apply for the refund if you are:

• The ‘Donor’ – the person who made the Lasting Power of Attorney;
• An ‘Attorney’ – a person who has been appointed by the Donor an a Lasting Power of Attorney or Enduring Power of Attorney to make decisions on their behalf.

Note: If you have been chosen as a Replacement Attorney, you can only apply for the refund when/if you have been formally appointed as an Attorney and are now able to make decisions on behalf of the Donor.

The refund must be paid to the Donor.

You only need to make one application for the refund per Donor, even if more than one Lasting Power of Attorney document had been made.

So how much will the refund be?

Depending on when you paid the registration fee, depends on how much you will receive, you will also receive 0.5% interest.

If you are unsure when you paid the fees, you can still claim a refund.

See the table below to work out what refund you are entitled to:

 

When you paid the fee  and the refund for each Power of Attorney

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April to September 2013  a refund of £54

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October 2013 to March 2014 a refund of £34

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April 2014 to March 2015 a refund of £37

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April 2015 to March 2016 a refund of £38

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April 2016 to March 2017 a refund of £45

 

If you paid a reduced registration fee (known as remission), you will get 1/2 the registration fee refunded.

How can i claim my refund?

It usually takes around 10 minutes to claim your refund online.

You will need the following before you start:

• The Donor’s UK bank account number and sort code;
• A copy of the Lasting Power of Attorney (if you have it).

Don’t worry, if you need help you can call the Refund’s helpline.

>>>>>>>Click here to begin your claim for a refund<<<<<<<<

You can apply for the refund over the phone if you would prefer. You must claim by phone if:

• The Donor does not have a UK bank account;
• You are a Court-Appointed Deputy for someone who previously had a registered Lasting Power of Attorney or Enduring Power of Attorney;
• You have a Trust or Organisation as an Attorney.

Refunds Helpline Contact Information 

Email: poarefunds@justice.gov.uk

Telephone: 0300 456 0300

Textphone: 0115 934 2778

Monday, Tuesday, Thursday and Friday – 09:00am – 17:00pm

Wednesday – 10:00am – 17:00pm

I’ve made a claim, what happens now?

It can take up to 12 weeks for your application for a refund to be processed. If your claim has been approved, the refund will be paid into the Donor’s bank account.

If your claim has been rejected, you can appeal the decision, just contact the Refunds Helpline (contact details above).

What if the Donor has died?

Only the Executor of the Will or Administrator of the Estate can apply for a refund.

Before making a claim, you will need to send the Power of Attorney forms to the Refunds Team and photocopies of both the:

• Death Certificate;
• Will or Grant of Representation

(For example, a Grant of Probate or Letters of Administration).

You must also include:

• Your name;
• Contact details;
• Email address;
• Home address;
• The Donors name & reference number (if known).

You can email the documents directly to them – poarefunds@justice.gov.uk

Or post to:

POA Refunds Team,

7th Floor, Office of the Public Guardian,

PO Box 16185,

Birmingham

B2 2WH

 

When the Refunds Team have you documents they will contact you to complete the refund.